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Great CRM sessions at WPC 2008

http://blogs.msdn.com/jodonnell/archive/2008/07/02/great-crm-sessions-at-wpc-2008.aspx If you are attending Microsoft Worldwide Partner Conference 2008 I would recommend you attend the following sessions to learn more about the benefits of building solutions on Microsoft Dynamics CRM 4.0 and perhaps...

Posted to CRM - End User Questions (Forum) by jodonnell on 07-02-2008
Re: Install Right User For Active Directory

The Microsoft Dynamics CRM 4.0 Implementation Guide available at http://www.microsoft.com/downloads should have the details you need

Posted to CRM - End User Questions (Forum) by jodonnell on 06-17-2008
Re: Looking for newbie guides to CRM 4.0

In addition please check out this the videos on http://channel9.msdn.com (search for CRM)

Posted to CRM - End User Questions (Forum) by jodonnell on 06-17-2008
Re: CRM 4.0 for Dummies

Search amazon.com for the CRM for dummies book. In addition we publushed the CRM user help as a printable doc at microsoft.com/downloads

Posted to CRM - End User Questions (Forum) by jodonnell on 06-17-2008
Re: CRM 3.0 localization

At this point you need to be looking at Microsoft Dynamics CRM 4.0 which supports multiple languages in the same deployment which if a powerful feature.

Posted to CRM - End User Questions (Forum) by jodonnell on 06-17-2008
Re: CRM, Navision issues being connected with Celenia Connector

Here are some answers 1 - If you cannot send email then its liekly that the SMTP settings for the CRM server are incorrect - talk to your system admin 2 - reminders will not pop in CRM unless you are using a 3rd party component 3 - Yes this can be done on the CRM system using security roles. 4 - not...

Posted to CRM - End User Questions (Forum) by jodonnell on 06-17-2008
Re: Query Builder Error when adding Leads

I would start by publishing all entities on the CRM system. I think this will correct the error

Posted to CRM - End User Questions (Forum) by jodonnell on 06-17-2008
Re: Capability of Quote module in CRM 3.0

Yes this is possible, Dynamics CRM has a quotes, orders and invoice module

Posted to CRM - End User Questions (Forum) by jodonnell on 06-17-2008
Re: Posting email to opportunity event history

Usually an opportunity is associated with a contact. In this case you would send an email from the contcat record in CRM. Once sent the email is stored with the contact history. In addition any replies are also stored with the contact history. The exchange router in Dynamics CRM has had this ability...

Posted to CRM - End User Questions (Forum) by jodonnell on 06-17-2008
Re: Publishing CRM Knowledge Base on the Web

You would need to either create your own portal to Dynamics CRM or use a pre-exisiting portal product from companies like http://www.360.com

Posted to CRM - End User Questions (Forum) by jodonnell on 06-17-2008

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